Customer experience

Listen to your customers and give them what they want with the help of professional software

Find out how your customers feel and hear their opinions with our customer experience measurement software.

Gather their impressions, capture feedback in real time, and implement effective actions that generate impact and value for your company.

Every interaction counts: continuous and attentive listening

Optimized to achieve better response rates and collect more precise feedback (with open- and closed-ended questions)

Based on standardized and recurring KPIs, allowing you to benchmark performance scores (satisfaction, loyalty and NPS score) and track the trends

Connected to your CRM thanks to an API that allows you to automate survey send-outs

Use any combination of distribution channels to reach as many people as possible

Scanner

Offline tablets/ cell phones

SMS

Data input

Incisive analysis that prompts effective action on the ground

Focus on your promoters and detractors for a better understanding of what influences the customer experience

Monitor the main satisfaction and loyalty indicators (including NPS, time-period comparison and how results evolve over time)

Analyze how your results compare to the market: put your scores into perspective with our benchmarks per sector

Analyze what your customers are talking about: filter by sex, age, product/service, area, etc., for a complete and exhaustive understanding

Perform real-time consultations for a detailed understanding of customer opinion

Satisfaction matrices

Advanced analysis

Qualitative analysis

Interactive

In real time

Visualize your proyects in a more interactive and visual way through infographics