Improve the quality and safety of healthcare services
Patient experience
From hospital satisfaction surveys to the patient experience
It is mandatory for healthcare facilities to collect data on inpatient satisfaction and monitor satisfaction indicators. Not only must they listen to patients and measure their satisfaction, but they must also perform internal audits and evaluate staff practices in order to improve the patient experience and the level of healthcare provided.
Le Sphinx, a force for continuous improvement in the quality of healthcare services.
Poll anyone in a
variety of formats
Online surveys
Evaluate both patient and staff satisfaction through accessible online surveys:
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Access from any device: PC, tablet, cell phone
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No need to ask what you already know: import prefilled data into the surveys, such as age, sex, profile information, etc.
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Reach respondents via multiple channels: email, SMS, QR codes
Scannable paper surveys
Create a paper version for people who cannot access the survey via the internet or have not provided any other means of contact:
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Manage anonymity
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Scan the survey on any printer
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Don't waste your time entering responses manually; the software recognizes them automatically
Analyze satisfaction
Once you've surveyed your patients or assessed the work environment, the next step would be to analyze the results and measure the degree of satisfaction on both a macro and micro scale.
1. Measure impact
412
Hospitals
182
Clinics
have chosen Sphinx for their studies
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Determine whether the criteria assessed have a positive or negative impact on overall satisfaction
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Find out what users are talking about by analyzing their comments and grouping the main topics together
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Filter data by sex, age, location, service, score, etc.
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Perform the analysis in real time and make reactive decisions
2. Share the results
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Communicate the results in different ways:
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An interactive dashboard to highlight the most important findings and facilitate real-time, reactive decision-making
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An Office-exportable report to present detailed results that support long-term actions
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Infographics to communicate the results on social media, your website, etc.
Check out these examples
Dashboard
Exportable report
With Le Sphinx you can...
Improve the quality and safety of healthcare services
Evaluate and monitor patient satisfaction and the patient experience
Assess the quality and effectiveness of staff training initiatives
Evaluate the experience and needs of staff
Use cases
Staff performance evaluations
Satisfaction surveys
Quality barometers
Complaints and suggestions
Clinical audits
