From hotel satisfaction surveys to the analysis of tourist flows

In a context in which there are increasing numbers of travel offers and ever more importance is given to online customer reviews than the competitiveness of destinations and prices, the tourism market finds itself gripped by the need to forge special relationships with customers.

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Customer service, staff mobilization, and recommendations are the keys to the success of your company.

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We regularly advise customers in the tourism sector on:

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• implementing customer-focused processes

• evaluating and monitoring customer satisfaction

• appraising and optimizing the customer experience

• auditing service efficiency and performance
   

Place your trust in us too and take advantage of our experience and expertise in your sector to let us support your projects or assist you with any other type of study you wish to conduct.

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